Collaborate Troubleshooting

Blackboard Collaborate doesn't load and keeps spinning

If you are experiencing an issue when you navigate to Blackboard Collaborate and you get a "purple spinning circle" that never fully loads, then you need to enable third party cookies.

To be directed to the best guide for the browser you are using right now CLICK HERE

Alternatively please select from one of these options for a full step-by-step guide on how to enable 3rd party cookies.

Note: Safari will also need to have prevent cross-site tracking unchecked.

Safari (iPhone, iPad)

Android (Chrome)